WARRANTY INFORMATION AND WARRANTY CLAIMS PROCEDURE
Terms and Conditions
Warranty: Tannus warrants to the original retail purchaser (“Purchaser”) of every new Tannus Armour insert, including but not limited to the Tannus website, and used exclusively in North America (“Armour”) that the Armour will be free from defect in material and workmanship.
Remedy: Tannus will replace the defective Armour insert with a comparable new Armour insert. Any applicable taxes are not covered by the Limited Warranty.
Armour Insert Exclusions: The Limited Warranty does not apply to damage or defect relating to: (1) road hazards (such as cuts, snags, punctures, or bruises), impact breaks, tire plugs and/or repair, vandalism, accidents, or abusive or unusual operating conditions, fire and/or chemical corrosion; (2) improper operation or maintenance such as, but not limited to, under or over-inflation, load, speed and inflation practices resulting in excessive operational conditions; (3) improper sizing, wheel alignment, Tire mounting or rim fit; or (4) bicycle mechanical problems (such as faulty, worn, or malfunctioning brakes); (5) Faulty tires, tubes, rims or other aspects of the bicycle; (6)E-bikes or mechanical bikes.
Tube Exclusion: All Tannus bicycle inner tubes are inspected and tested after production to be free and clear of any manufacturing defect. Due to the high frequency of user error during the tube mounting process, all Tannus bicycle inner tubes are not warrantable.
Warranty Disclaimer: Except as stated above and unless otherwise provided by law, there is no warranty of merchantability or of fitness for a particular purpose or any other warranty, express or implied.
Limitation of Remedy: Replacement of the Armour Insert is the sole and exclusive remedy in the event of breach of any warranty or of any agreement relating to the insert.
Limitation of Liability: In no event shall Tannus be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of bicycle, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the tire, whether due to a breach of warranty, breach of contract, or otherwise.
WARRANTY CLAIMS PROCEDURE (North America Only)
Limited warranty only applies to original retail Purchaser. To begin the warranty claims procedure, Purchaser must complete the Tannus Warranty Claim Form located at: https://tannusamerica.com/pages/tannus-armour-warranty-claim
Once the Tannus Warranty Claim Form has been submitted, Tannus Warranty Team will confirm receipt of the claim, and begin evaluation of the Tannus Warranty Claim Form. During the evaluation period, do not dispose of the potentially defective insert. The Warranty Team may require a physical inspection and/or additional photos/information before making a final claim decision. Once the warranty claim has been fully evaluated, Tannus will notify Purchaser of final claim outcome.
If Purchaser’s warranty claim is accepted, Tannus will ship replacement insert(s) to Purchaser freight prepaid by Tannus. If an exact replacement is not available, Tannus will coordinate with Purchaser to find comparable replacement. However, if warranty claim is not accepted, Armour Insert(s) sent to Warranty Team for inspection will be returned upon request freight prepaid by Purchaser. If Tannus does not receive a request for return or prepaid freight within 30 days of claim decision, Tannus will dispose of the insert(s).
If you are a dealer and you choose to submit your customer’s warranty please do so directly with your sales representative or other sales team member.
If you are a dealer or distributor and a customer returns an insert to you for possible warranty and you warrant said insert, you do so willingly as a service to your customer. If you would like to submit a warranty claim to Tannus for your customer’s insert please do so by contacting your sales representative or the Tannus inside sales team.